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Wood-Stove Customer ServiceThanks for visiting Wood-Stove.org. Every day we help more than 1000 customers find the wood stove and wood stove accessories they need. With a selection of over 1000 wood stove products you are sure to find just the item you are looking for. We have been in the wood stove business since 1998 and truly appreciate the opportunity to serve you today and in the future! Having trouble placing an order online? Have a question about a product? Want to check on the status of your Wood Stove order? Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have. Contact Wood-Stove.orgCustomer service email:
Mail Returns and ExchangesIf you are not fully satisfied within 30 days of the delivery date contact customer service at admin@Wood-Stove.org and they will assign you an Return Authorization Number (RAN) which allows us to keep track of the return. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. New and unused means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable. Note: Shipping charges cannot be refunded. Please allow us 10-14 days once we have received your return to process and credit your credit card. Damaged or Defective ItemsRequests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at Wood-Stove.org an enjoyable one. Credit and Return TimePlease give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase. Canceling Your OrderIf you have placed an order and would like to cancel it, please call within four hours of placing your order to cancelit free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time Wood-Stove.org reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.  
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